Please complete the form below and we’ll respond within one business day with your prepaid return label or exchange instructions.

What Is Our Return Policy?

Our return policy is designed to offer you a seamless experience when returning or exchanging products. You can initiate a return within 30 days of receiving your product.

• Items must be unused and in their original packaging.
• Eligible returns will receive a full refund or an exchange.
• Certain items may be excluded from returns (e.g. final sale or personalised products).

How to Process a Return

1. Log into your account and select the order you wish to return.
2. Fill out the return form and print the prepaid shipping label provided.
3. Pack the item securely in its original packaging.
4. Drop off the parcel at the designated courier location.

If you have any questions, our customer service team is available by phone or email to help guide you through the process.

Exchanges Made Simple

• Once your return package arrives, our team will quickly process your exchange request.
• If the replacement item is in stock, it will be shipped immediately.
• If any price difference or shipping fee applies, we’ll notify you before dispatch.

Company & Contact Information

AURAKICK LTD (Company No. 15645811) — asladel.uk
2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
📧 Email: contact@asladel.uk
📞 Phone: +44 7455 706764